The PAM Series (C)

Practical Aide Memoirs

Access workplace Training and Continuous Improvement with your Practical Aide Memoir, PAM.

Each PAM is made up of a series of practical guides in the form of a PDF download, taking you through each topic with knowledge content and suggested workplace activities for skills content. The activities are a key feature of the PAM Series approach, where practical application at the workplace is essential.

Download the PAM you want...

Available now:

PAM 1 'Communication'

PAM 2 'Training'

PAM 3 'Improvements'

PAM 4 'Logistics'

PAM 5 'The Food Safety Miscellany'

PAM 6 'Projects'

PAM 7 'Interaction'

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The PAM Series

Workplace Training and Continuous Improvement

Choose your PAM.

Set some time aside to digest the topics.

Put the topics into practice at the workplace.

Practice further, and make improvements.

Return here to develop your PAMs.

PAM 1 'Communication'

Communication is the oil of workplace operations. This PAM explores factors affecting how we communicate more effectively at work.

Workplace communication

This PAM takes a tour of workplace communication, both formal and informal types of communication. Some classic management tools are explored and the structure of language is visited, which is explored further in PAM 7 'Interaction' .

The change environment

'PAM 1 Communication' also takes a tour of the change environment. You already know about change; take a moment and think about your achievements. Change, by its very nature will take people from a known, present state, to an unknown future state. Operating within and managing the change environment is key to success.

PAM 1 is about laying the foundations.

The mission here is to 'Establish and maintain the team '

PAM 2 'Training'

The trainer framework creates more effective and engaged individuals and teams, resulting in better performance.

Analysis

How many need training? In what? To what level? When? And how is the right level to be maintained? Here, we identify the training need through Training Needs Analysis and Job Analysis to arrive at training interventions utilising a range of methods. A systems approach is adopted in relation to the training function.

Design and Delivery

Once the training intervention is identified, the 'Design of Training' and Delivery phases provide the Lesson Plans (Work Instructions, Training Cards), Training Programmes and Scheduling.

Evaluation and Validation

Training interventions add value to the business. Formative and Summative Evaluation during training checks learning is taking place. Internal and External Validation checks that what was learned is being applied at the workplace, confirming the return on investment.

TTT and JIT

The cornerstone of workplace training: properly prepared trainers who are better able to transfer the skills and knowledge necessary around the workplace. 'PAM 2 Training' is made up of 'Train the Trainer' and 'Job Instruction Training'.

PAM 2 is about the transfer of skills and knowledge.

The mission here is to 'Establish and maintain the learning environment '

PAM 3 'Improvements'

Strategy

First, we are going to put in place the framework (Projects Approach); then we will achieve the objectives, hands-on (Applied Lean).

A Blended Projects Approach

Whatever the project, whatever the level, establishing and working from sound principles is a tried, tested and proven approach. Remain flexible while you:

maintain the Business Case
tailor to suit the environment
define roles and responsibilities
focus on the project Products
manage by stages
manage by exception
learn from experience

PAM 3 combines these principles with the values and dynamism necessary to produce a usable and potentially deliverable Product through team:

commitment
courage
focus
openness
respect

Applied Lean

The practical application of Lean Management helps teams resolve issues and maintain systems of Continuous Improvement. The focus is on listening, looking, doing and the use of Applied Lean, adapted to requirements:

Set 1

Policy Deployment
Visual Management
Leader Standard Work
Standard Work (Job Instruction)
5S

Set 2

Business Process Mapping (BPM)
Value Stream Mapping (VSM)
Precision Change-over (PCO)
Kanban
FMEA

Set 3

Forms of waste
Quality Tools
5 Whys
A3 Communication (Tool-box Talks)
PDCA

PAM 3 is about maintaining systems of Continuous Improvement through Applied Lean.

The mission here is to 'Establish and maintain systems of Continuous Improvement '

PAM 4 'Logistics'

Underpinning all operations is logistics and we are all involved in some way. The application of good logistics is to work SMARTER.

PAM 4 provides a practical guide to logistics. The PAM has been put together to act as a springboard to a review of logistics and planning for the optimisation of operations. The logistics function is often overlooked in the business, which leads to inefficiencies and loss. A focus on logistics is a major contributing factor to success.

Topics covered include-

Management functions

Objectives of logistics

Transportation management

Warehouse management

Inventory management

Packaging and Material Handling

Information systems and technology

Supply chain integration and collaboration

PAM 4 is about the support of operations.

The mission here is to 'Ensure sustainable operations'

PAM 5 'The Food Safety Miscellany'

A collection of food safety notes. Includes frameworks for HACCP, TACCP and VACCP as well as a Toolbox Talk template.

PAM 5 is a tour of topics relevant to Food Safety and is meant to serve as a point of reference. The importance of maintaining a food-safe environment cannot be over-stated; PAM 5 aims to contribute towards that mission. PAM 5 is a handy guide to have at the workplace in support of training and development.

Topics covered include-

Contamination Food spoilage and food poisoning Food preservation Pest control

The design and construction of food premises Personal hygiene Cleaning

Design of food equipment Food labelling, storage and deliveries Allergens

Temperature control Food preparation HACCP, TACCP and VACCP

PAM 5 is about safe food production.

The mission here is to 'Establish and maintain a food-safe environment''

PAM 6 'Projects'

Derived from established projects methodology based on principles, themes, processes and products. An easily accessible guide.

PAM 6 ‘Projects’ is derived from an established, well-known framework and is presented as a series of templates that can be adapted for use at the workplace. The approach offers a structured, flexible, and product-based approach to project management that can be applied across industries and sectors.

The first half of this Practical Aide Memoir places the topic into context. The second half is made up of a series of templates. These templates serve as a framework within which locally produced products should be created. The size of the project will dictate the level of detail contained within each product. With that in mind, the spaces within each of the templates are for user reference notes.

PAM 6 is about stable project delivery.

The mission here is to 'Have a plan, Remain flexible, Achieve the aim'

PAM 7 'Interaction'

This PAM builds on PAM 1 and is a focus on advanced communication and coaching.

PAM 7 ‘Interaction’ is a practical guide about advanced communication techniques. This PAM is designed to delve into key communication topics that will enhance understanding and development. The PAM provides a comprehensive toolkit of techniques that can be applied in various contexts to achieve the desired goals.

Key topics covered include:

Representational Systems- VAKOG. How senses and language provide a window to perception.

Meta Programmes- Filters. The filters we use to help us interpret and respond.

Meta Model- Language. The structure of language and processing of information.

Perceptual Positioning- 1,2,3. The ability to view situations from different perspectives.

POWER Outcomes. The practice of being Outcomes orientated.

Coaching. The principles of coaching and empowering others.

Advanced coaching skills. A set of practical skills.

The mission here is learner driven.

Communication Training Improvements

Better workplace performance

PAM 1 'Communication'
PAM 2 'Training'
PAM 3 'Improvements'

PAM 4 'Logistics'

PAM 5 'The Food Safety Miscellany'

PAM 6 'Projects'

PAM 7 'Interaction'

Get in Touch

david@thepamseries.co.uk

Devon, UK

The PAM Series Ethos:

'Happiness is neither virtue nor pleasure nor this thing nor that, but simply growth;

We are happy when we are growing.' WB Yeats

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